Description

Online Technical Support Ticket

Support is provided via email for Camsoft CNC Controller software products.

CNC Professional Online Support Tickets are processed as follows:

• Once purchased, use the basic information form to submit your support request. Please include the following:
  • The support ticket’s order number (provided in the receipt)
  • Short description of the issue
• Tickets are processed in the order in which they are received
• The initial response to your ticket may not be immediate but will be given within a maximum of 2 business days
• A ticket provides one hour of support to resolve your issue. We will contact you if the issue can’t be resolved within this time-frame
• The one hour of support may not be provided in a continuous timeline
• Technical Support is solely provided through email
• Visit our Technical Support FAQ

 

If long-term support is desired, please use the contact form to inquire.

 

You don’t need to purchase a Support Ticket if:

• You have pre-sales questions. In this cases please use the contact form
• You want on-line training.  In this case please use the training ticket

 

Support

CNC Professional Online
A partner of Camsoft Corporation

This product includes a support ticket for use within 30 days from the date of purchase.  Payment is for time and labor and is nonrefundable.  No credit for partial or incomplete use.  To submit your support request, please use our contact form and include your order number and a short description of the issue.

For pre-sales inquiries, please use the contact form as well.