CNCPROFESSIONAL ONLINE
Thank you for choosing CNCProfessional Online. This client service agreement explains what to expect with the services offered.
Limited Technical Support Agreement
This agreement (“Agreement”) is entered into by and between the purchaser of a technical support service period, hereinafter referred to as “Customer”, and CNCPROFESSIONAL ONLINE, hereinafter referred to as “Provider”, effective as of the date payment is received by the provider for a technical support service period.
- Scope of Services
1.1 Provider agrees to provide technical support services to Customer via email communication.
1.2 Technical support services shall include troubleshooting, problem-solving, technical help writing logic, wiring advise, suggestions for interface strategy, hardware advice, and general advise and guidance related to Camsoft’s CNC Professional controller software line of products.
1.3 Technical advice may also be given on third party or pre-existing hardware only as a professionally educated guess to assist in getting a system installed. Advice should be viewed as such since Provider cannot and does not claim responsibility for the accuracy or reliability of hardware provided by a third party. It is recommended that a qualified electrical/mechanical person confirms with the original equipment manufacturer, if possible, before implementing any advice given and to check for accuracy of any and all documentation prior to implementing any recommendations.
1.4 Technical support services shall be provided during regular business hours, Monday through Friday, 8 AM to 5 PM Pacific Standard Time.
1.5 Technical support may be delivered non-contiguously (not all at once) and as time of day and workload permits. - Payment Terms
2.1 Customer agrees to pay for technical support services on a pay-as-you-go, pay-in-advance basis.
2.2 Provider shall invoice Customer for the agreed-upon amount prior to the commencement of each support period.
2.3 Method of payment shall be through Paypal or Electronic Bank ACH payment.
2.4 Commencement of technical support period will begin only after Provider’s confirmation of full payment for the invoice is received.
2.5 No refunds will be made for any unused support period.
2.6 No credit will be made for unused support period.
2.7 Any prepaid support time will expire within 30 days of the date of payment. - Term and Termination
3.1 This Agreement shall commence on the Effective Date and shall remain in effect until the end of a support period. - Limitation of Liability
4.1 Provider shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the provision of technical support services, even if Provider has been advised of the possibility of such damages. - Guarantee of Resolution
5.1 No guarantee is made that a technical support issue will be resolved within a support period. - Accounting of a Support Period
6.1 No accounting of time spent on technical support service period will be provided. - Confidentiality
7.1 Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of technical support services. - Miscellaneous
8.1 This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral, relating to such subject matter.
8.2 This Agreement may not be modified or amended.
The parties hereto will enter this Agreement as of the Effective Date first above written.