Technical support is provided on a pay as you go, pay in advance basis. Begin with on of the products in the store for technical support.

Every effort will be made to try to respond as soon as possible. However, depending on the time of day and availability, and daily support work load, a response may take longer.

The Online Technical Support Ticket is for technical support through email only.

Time for an online support ticket is tracked. The time spent working on support is tracked for reading emails, composing reply emails, reviewing submitted files and information, researching, analysis, custom programming, etc.

In the event that installation cannot be completed due to hardware or software issues, then those issues would need to be resolved separately. Ideally your Camsoft software should be under Camsoft maintenance in case we need their help. One ticket is for one licensed software package installation and one serialed Galil hardware card only. Also, the Software and Hardware installation assumes that the Galil controller is functional. During installation, communications between the software and the motion controller will be confirmed. No additional testing of the Galil controller is done as part of the installation offer. An issue calling for additional technical support would be provided on a pay as you, pay in advance basis.

If something happens to the software or hardware after delivery of a successful installation then that would be a new issue to resolve. An issue calling for additional technical support would be provided on a pay as you, pay in advance basis.